COOPERATING WITH OUR CLIENTS!

 

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By Ms. Sunny Wang, Senior Researcher, Onpress International

Sunny Wang is working as a Senior Researcher in Onpress International Shanghai, before that she had worked for a well-known local HR Company.


There are many cases of successes and failures in our human resource consulting career. Throughout our careers, we have contacted many clients and have cooperated with many.

In here, we¡¯d like to share some of these experiences with our HR friends.

Maybe you will be interested in our success stories. Although a successful outcome of any venture is exciting, we should understand that this success would include a lot of hard work on our part, the active cooperation from our candidates and effective assistance from our clients.

As a HR consulting company, we usually contact HR managers of many companies who can tell us their requirements; some would give us information or data which will be advantageous to our cooperation. For instance, if a client needs our help to find the right candidate for a vacancy, and at the same time, this client may provide us with a lot of useful information such as the client's history, organisational structure, the position¡¯s department, affiliation, responsibility, and the education background/working experience of the position incumbent; and the requirements on candidates¡¯ personal condition (gender, age, interest, financial situation, etc). These basic and professional data are usually provided by the professional HR Manager.  Moreover, additional information such as the industry of the company is in, its competitors, what kind of candidates will be suitable for the position, etc. These can help us find the targets exactly, accelerate our research process, and secure the right candidates. On the contrary, if the HR Manager does not know clearly about the persons they need, we may not acquire the correct and key information, which obviously would affect our work processes. This kind of occurrence is NOT expected by both parties. Fortunately, we do enjoy the experience with the HR managers because most of them are professional and cooperative.

There are also non-success cases because of the inevitable reasons that are beyond out control, such as a change of senior management of the client company, the SARS incident of last year, etc.  These events may attribute to any in-congruencies of any cooperative efforts between us. For instance, we only know in broad pictures about the clients¡¯ requirements for a position, but not the details, nor the key requirements. When recruiting for some specialized positions, we need to know from our client such information as the industry background, the particular position background, the demand for this type of people, and the availability of the right candidates. Maybe the companies involved have done a large-scale candidate research and have interviewed a mass of candidates. Under these conditions, we hope that our clients can share with us the reasons why they have not been successful in their recruitment efforts; and if there are any changes in their business objectives or strategies. More often than not, we are not briefed of the reasons; and we tend to spend a lot of our resources to find out about these things.

Our objective here is to thank the many HR managers who have given us their professional assistance. The information and cooperation you have offered us have been a great help. Overall, we hope we can work for more and more companies, contact more and more professional HR managers, and have more and more successful experiences.